Returns & Exchanges

7-Day Return Policy
We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it
It must be in its original packaging with tags
You must provide a receipt or proof of purchase
 

How to Start a Return
To initiate a return, please contact us at:

Email: info@zoonze.com

If your return is accepted, we will provide:

Instructions on how and where to send your package
Returns must be sent to:

Zoonze Perfume & Cosmetics Trading LLC
HHHR Tower, Sheikh Zayed Road
Opposite Museum of the Future
Trade Center First
Dubai, United Arab Emirates

⚠️ Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon delivery.

If the item is:

Defective
Damaged
Incorrect
Contact us immediately so we can evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

Personal care goods (such as perfumes and cosmetics once opened or used)
Custom or personalized products
Perishable goods
Hazardous or flammable materials
Additionally:

Sale items are non-returnable
Gift cards are non-refundable
If you are unsure about a product, please contact us before purchasing.

Exchanges
We do not offer direct exchanges.

To get a different item:

Return the original product
Place a new order after your return is approved
 

Refunds
Once we receive and inspect your return:

We will notify you whether your refund is approved or rejected
If approved:

Refunds will be issued to your original payment method within 10 business days
Please note:

Processing times may vary depending on your bank or card provider
If more than 15 business days have passed since approval, contact us at info@zoonze.com